Employer command center for workforce rewardsServer-side auth required before production HR dataAfrihost MySQL routes keep safe mock fallbackPolygon Mainnet configuration readyApproval workflows separate review from value movementEmployer command center for workforce rewardsServer-side auth required before production HR dataAfrihost MySQL routes keep safe mock fallbackPolygon Mainnet configuration readyApproval workflows separate review from value movement
RBAC preparedWallet adoptionAudit-ready workflows
VowRewardsVowRewards Employer PortalAdmin / Support
Demo modeDB safe fallback
Main siteWalletSecure login
Home overview
Command
DashboardAnalyticsReports
Workforce
OnboardingEmployeesDepartments
Rewards
Reward RulesRedemptions
Development
CoachingMentorship
Admin
SupportSettings
Production gateAuth, DB env and audit enforcement required before live HR data.
Employer Portal/Support
Employer support

Support, escalation and launch assistance

Route employer help through clear ticket categories, SLA expectations, launch escalation paths and backend-ready support records.

Create support ticketEmail support
Operating modeEmployer Portal

Demo rendering is enabled. Production data requires secure auth, RBAC and database connectivity.

DraftPendingApprovedActiveProcessing
Next actionsMove the program forward
Create ticketEmail supportCheck settings
Open tickets7

Employer support queue

2 urgent
SLA health96%

Resolved within target

Last 30 days
Launch blockers3

Security, auth and DB readiness

Engineering
Escalations2

Wallet and import issues

Active
Operating model

Launch support

Guided setup for employer verification, employee import and wallet launch readiness.

Available
Operating model

Wallet escalation

Wallet issues can be triaged without exposing private keys or unsafe client-side flows.

Guarded
Operating model

SLA routing

Ticket categories clarify ownership, urgency and next action.

Operational
Ticket routing

Support categories

Clear categories help support, wallet operations and engineering route employer issues quickly.

LaunchEmployee importWallet linkingRewardsBillingSecurity
Operational table

Support tickets

Employer tickets are categorized by launch, wallet, import, billing and security need.

TicketCategoryOwnerSLAStatusNext action
SUP-2201Employee importSupport8hProcessingMap fields
SUP-2202Wallet linkingWallet Ops4hPendingInvestigate address
SUP-2203Security launchEngineering24hRequiredConnect auth
Secure intake

Create support ticket

Send structured support context to the backend-ready support endpoint.

Validated requests use the existing backend route and safe mock fallback when DB variables are absent.

Approval queue

Priority work

Actionable items for HR, finance, managers and support operators.

Import mappingEmployer CSV needs field mapping support.Support
Processing
Wallet issueOne employee address needs validation.Wallet Ops
Pending
Security launchAuth provider is still required before production.Engineering
Required
Activity

Recent portal activity

HR OperationsWallet reminder campaign prepared for 72 employees.
Processing
FinanceSix high-value redemptions need review.
Flagged
People TeamLeadership coaching outcomes exported.
Completed
EngineeringProduction authentication remains a launch requirement.
Required
Support

Employer Portal support and escalation

Support tickets route through backend APIs and are prepared for MySQL persistence, status updates and audit logs.

Email support
VowRewards Employer PortalPortal domainMain websiteWallet portalPolygonScansupport@vowrewards.co.za